Personal information

Personal information held by us may include your name, date of birth, current addresses, phone numbers, email addresses, bank account or credit card details and information of your business dealings with us.

We provide you with the option not to provide certain personal information, however we may not be able to provide you with the level of service you require if you choose not to disclose certain information.

Occasionally, you may need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.

Although we take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date we rely on the client to provide us with the correct and updated information.

Collection of personal information

We collect personal information directly from you when you provide information by phone, in booking forms or when you submit your personal details through our website.

Using your personal information

Your personal information may be used to:

• provide the services you require;
• administer and manage those services, including charging, billing and collecting debts;
• inform you of ways the services provided to you could be improved;
• conduct appropriate checks for credit-worthiness;
• research and develop our services;
• gain an understanding of your information and communication needs in order for us to provide you with a better service; and
• maintain and develop our business systems

Also, your personal information is collected so that we can promote our services to you (including by way of direct mail, email and SMS messages). This is to keep you informed of products, services and special offers and may continue after you cessation of acquired services. If you do not wish us to contact you for this purpose, please email us to remove your details from our mailing list.

Disclosing your personal information

We may occasionally disclose your personal information to external organisations. Your personal information is disclosed only in relation to us providing our services to you or undertake our business such as:

• bulk mailing;
• debt-recovery functions;
• information technology services; and
• website usage analysis.
• your authorised representatives or your legal advisers (e.g. when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• our accountants and lawyers.

Accessing you information

You can request access your personal information held by us, subject to some exceptions allowed by law. If you would like to request access you will be required to put your request in writing with identification such as a signature for security reasons.

We reserve the right to charge a fee for searching for and providing access to your information.